38.5.1404    STATEMENT OF TERMINATION POLICY

(1) A current general statement of the utility's termination policy shall be posted in all local business offices of the utility, shall be made available upon request to all existing customers and shall be provided to all new customers when they initiate service. This statement must be written in clear and understandable language and must include the following information:

(a) The time allowed to pay outstanding bills;

(b) A statement that arrangements for installment payment of delinquent bills can be made at any time prior to termination of service;

(c) The title and telephone number of the utility employee to which inquiries and disputes may be directed;

(d) The time allowed to initiate a dispute;

(e) Instructions for designating a third party to receive a copy of termination notices;

(f) Instructions for designating elderly or handicapped status or a medical emergency;

(g) Instructions for designating the presence of special appliances essential for maintenance of health or safety.

(h) Details of the method of termination as described in ARM 38.5.1413.

(i) Availability of a copy of the Commission's rules on termination of service.

History: Sec. 69-3-103, MCA, IMP, Sec. 69-3-102, MCA; NEW, 1980 MAR p. 644, Eff. 2/29/80.