(1) A provider of older blind services must make available an informal procedure for resolution of any grievance that a consumer may have. Any matter of grievance not adequately resolved between a provider of services and a consumer may be brought before the department for review and resolution.

(2) An applicant for or consumer of older blind services provided through this subchapter who is the subject of an alleged adverse action of the program may pursue a fair hearing as permitted by and in accordance with this rule and ARM 37.30.1401.