(1) An entity that is not the customer and that initiates a change in the customer's telecommunications carrier in violation of these rules, or cannot provide documentation that the change was initiated in compliance with these rules, is liable:

(a) to the customer for all intrastate long distance charges, interstate long distance charges, monthly service charges, carrier switching fees, and other relevant charges billed by the unauthorized carrier or its agent to the customer during the period of the unauthorized change; and

(b) to the customer's original telecommunications carrier for all charges related to reinstating service to the customer.