(1) When soliciting, obtaining, or verifying a customer's authorization for a change of telecommunications carriers, neither the carrier, its agent, nor the independent third party verifier may make false, misleading, or deceptive statements or fail to disclose material information.

(2) Authorization obtained under circumstances in which the carrier, its agents, or the third party verifier has made false, misleading, or deceptive statements or has failed to disclose material information is invalid and will not qualify as authorization for purposes of validating a change in carriers.