(1) A telecommunications carrier or other entity
initiating a product or service charge to be placed on a customer's
telecommunications bill shall obtain any necessary written or electronically
signed authorization from a subscriber by using a letter of agency as specified
in this rule. Any letter of agency that does not conform with this rule is
invalid.
(2) The letter of agency shall
be a separate document (or an easily separable document) or located on a
separate screen or webpage containing only the authorizing language described
in (5) , the sole purpose of which is to authorize a charge to be placed on the
customer's telecommunications bill for a product or service. The letter of
agency must be signed and dated by the subscriber to the telecommunications
account being authorized for the billing.
(3) The letter of agency shall not be combined on
the same document, screen or webpage with inducements of any kind.
(4) Notwithstanding (2) and (3) of this rule, the
letter of agency may be combined with checks that contain only the required
letter of agency language prescribed in (5) of this rule and the necessary
information to make the check a negotiable instrument. The letter of agency
check shall not contain any promotional language or material. The letter of
agency check shall contain, in easily readable, boldface type on the front of
the check, a notice that the consumer is ordering a product or service and, by
signing the check, is authorizing the billing for product or service on his
telephone bill. The letter of agency language also shall be placed near the
signature line on the back of the check.
(5) At a minimum, the letter of agency must be
printed with a readable type of sufficient size to be clearly legible and must
contain clear and unambiguous language that confirms:
(a) the subscriber's billing name and address and
the telephone number on which the charge for the product or service will be
billed;
(b) the decision to authorize the placement of the
charge for the service or product on the subscriber's telephone bill; and
(c) a clear description of the service or product
being ordered.
(6) Letters of agency shall not suggest or require
that a subscriber take some action in order to prevent the placement of the
charge for the product or service on the customer's telephone bill.
(7) If any portion of a letter of agency is
translated into another language, then all portions of the letter of agency
must be translated into that language.
(8) Letters of agency submitted with an
electronically signed authorization must include the consumer disclosures
required by Section 101(c) of the Electronic Signatures in Global and National
Commerce Act (October 2000) which is adopted and incorporated by reference. A
copy of this section may be obtained from the Commission, 1701 Prospect Avenue,
P.O. Box 202601, Helena, Montana 59620-2601.
(9) A carrier or other entity shall submit an
order for placement of the charge for the product or service on the
subscriber's telephone bill within no more than 60 days of obtaining a written
or electronically signed letter of agency authorizing the charge from the
subscriber. However, letters of agency for multi-line and/or multi-location
business customers that have entered into negotiated agreements with carriers
to add presubscribed lines to their business locations during the course of a
term of agreement shall be valid for the period specified in the term
agreement.