(1) Citations issued by the department may be presented to the licensee responsible for the maintenance of the trust account personally or mailed by certified mail.

(2) A licensee who receives a citation has five business days from the receipt of the citation to either pay the fee or file a written dispute. Failure to either pay the fine or file a written dispute within five business days is unprofessional conduct and subject to board discipline. If a licensee disputes a citation, the citation and dispute will be forwarded to the screening panel for consideration.