(1) An EDC must provide crisis telephone services and comply with the following requirements: 

(a) ensure that crisis telephone services are available 24 hours a day, seven days a week;

(b) an answering service or receptionists may be used to transfer calls to individuals who have been trained to respond to crisis calls;

(c) employ or contract with appropriately trained individuals, under the supervision of the medical director or clinical director, to respond to crisis calls; and

(d) ensure that a licensed mental health professional provides consultation and backup, as indicated, for unlicensed individuals responding to crisis calls.

(2) An appropriately trained individual listed in (1)(c) is one who has received training and instruction regarding:

(a) the policies and procedures of the EDC for crisis intervention services;

(b) crisis intervention techniques;

(c) conducting assessments of risk of harm to self or others, and prevention approaches;

(d) the process for voluntary and involuntary hospitalization; and

(e) the appropriate utilization of community resources.

(3) The EDC must maintain documentation for each crisis call. The documentation must include:

(a) the date and time of the call;

(b) crisis responder;

(c) identifying data, if possible;

(d) the nature of the emergency;

(e) risk assessment; and

(f) the result of the intervention.

(4) No individual may respond to crisis calls until the EDC documents in the individual's personnel file that the individual has received the training and instruction required in (2).