(1)  In addition to the requirements established in this subchapter, each SUDF must provide care management services and comply with the requirements established in this rule. 

(2) A care manager must have a bachelor's degree in a human services field, an equivalent combination of education and experience, or a minimum of two years of experience serving individuals with behavioral health issues. Evidence of experience must be documented in the employee personnel record.

(3) Care management services must be provided by staff whose primary duty is the provision of care management services.

(4)  The SUDF must develop written policies and procedures addressing the independence of the care manager and care management program.  At a minimum, the policies and procedures must address:

(a)  the care manager's role in conflicts between the client and the SUDF or other agencies;

(b)  the ability of the care manager to freely advocate for services from the SUDF or other agencies on behalf of the client;

(c)  the relationship between the licensed addiction counselor or mental health professional and the care manager;

(d)  the obligation to report information to the SUDF staff that the client has requested to be kept confidential; and

(e)  the ability of the care manager to contact an advocacy organization if the care manager believes the SUDF is unresponsive to the needs of the client.