The following definitions apply to terms found in this subchapter:

(1) "Collection methods" means any action taken in an attempt to collect on a debt, including but not limited to making a demand for payment, issuing collection notices, obtaining a judgment, and levying wages and bank accounts.

(2) "Criteria for uncollectibility" means the agency's written standards stating the collection methods that must occur in order for the agency to determine that the debt is uncollectible.

(3) "Unliquidated debt" means a debt where the amount is unassessed, unsettled, or disputed.

(4) "Write off" means to remove the debt from accounts receivable.