(1) The benchmark for workplace competencies content standard 2 for a student upon graduation is the ability to:

(a) practice various roles required as a member of an effective team while recognizing individual differences and cultural diversity;

(b) demonstrate and teach a learned skill including performance evaluation of self and others in this process;

(c) communicate ideas to justify position, persuade and convince others, and responsibly challenge existing procedures and policies;

(d) practice and evaluate negotiating process including researching, goal setting, presenting, listening, clarifying, adjusting, and compromising; and

(e) practice and evaluate positive service skills (e.g., resolving misunderstandings, consumer complaints) .